FAQs
How do I raise a return?
Select 'Your Account' section at the very top of the page and then choose 'Orders'. Select the order you would like to raise a return against and on the order page select the button 'Returns Form' and complete the form where appropriate.
What do I do if a product is discontinued?
You should see some alternative options against the discontinued product, but if that is not what you are after please get in contact with your account manager who will be happy to help.
What if I cannot find what I am looking for?
If we do not currently have the product you are looking for on the website please get in contact with your account manager and we will source it specifically for you, we love a challenge so please don’t hesitate to ask!
Where are my contracted products?
All products on the contract list are marked with a red label and ‘Contract Pricing’. There is a button on the home page below your logo with 'Contract Pricing' which will show you all of the products. We also recommend looking in your orderpads, this is where you will find your contracted lines.
Can I change my password?
If you go to 'My Profile' you can request a link to create a new password.
How do I track my order?
Online tracking and order updates are coming soon, Commercial provide regular emails with ETA’s for each product, please also contact your account manager who will be able to help you understand your delivery day.
Can I still place an order if the item is out of stock?
Yes, you will get a due date of the product later that day, if you need it sooner please get in contact with your account manager who will try and see how they can help.
FAQs
How do I setup an account?
If you don't already have an account with Commercial then please fill out the form on the right hand side with some contact details and we will come back to you as soon as possible
I have an account but I am unable to Login?
If you have an account but are unable to login then please try the 'Forgot Password' button on the home page (https://ordering.commercial.co.uk) and this will send an email allowing you to reset your password. If this is still not working you can either call your account manager or complete the form on the right hand side of this page.
What payment methods do you accept?
We accept credit card payment and also pay on account. This can be set up with your account manager and invoices will be sent at the order confirmation stage.
How do you handle my data and privacy?
We are ISO 27001 accredited and take the security of our customers data very seriously. For more information please go to: https://commercial.co.uk/digital-workspace/information-management/security-compliance/