FAQs
How do I raise a return?
Select 'Your Account' section at the very top of the page and then choose 'Orders'. Select the order you would like to raise a return against and on the order page select the button 'Returns Form' and complete the form where appropriate.
What do I do if a product is discontinued?
You should see some alternative options against the discontinued product, but if that is not what you are after please get in contact with your account manager who will be happy to help.
What if I cannot find what I am looking for?
If we do not currently have the product you are looking for on the website please get in contact with your account manager and we will source it specifically for you, we love a challenge so please don’t hesitate to ask!
Where are my contracted products?
All products on the contract list are marked with a red label and ‘Contract Pricing’. There is a button on the home page below your logo with 'Contract Pricing' which will show you all of the products. We also recommend looking in your orderpads, this is where you will find your contracted lines.
Can I change my password?
If you go to 'My Profile' you can request a link to create a new password.
How do I track my order?
Online tracking and order updates are coming soon, Commercial provide regular emails with ETA’s for each product, please also contact your account manager who will be able to help you understand your delivery day.
Can I still place an order if the item is out of stock?
Yes, you will get a due date of the product later that day, if you need it sooner please get in contact with your account manager who will try and see how they can help.
What is a ‘Product with Purpose’?
Every time you click to buy from our Products with Purpose range you are either helping our planet, its people or the environment. Each item in the range has been hand-picked by Commercial’s sustainability team and procurement experts because it fits one – or more – of the standards we’ve set. SOCIAL- Products either directly support the Commercial Foundation (web link) or are sourced from social enterprises. ETHICAL- Products from manufacturers or suppliers who are shown to meet international standards for workers’ rights by a recognised global body. When you choose a product from the range, the pie chart next to the item will show which, or how many of the categories it covers. ENVIRONMENTAL- Products which utilise fewer resources in manufacture or which are made using environmentally responsible practices. RECYCLED- Products comprised either fully or in part of material from recycled sources. When you choose a product from the range, the pie chart next to the item will show which, or how many of the categories it covers.
FAQs
How do I setup an account?
If you don't already have an account with Commercial then please fill out the form on the right hand side with some contact details and we will come back to you as soon as possible
I have an account but I am unable to Login?
If you have an account but are unable to login then please try the 'Forgot Password' button on the home page (https://ordering.commercial.co.uk) and this will send an email allowing you to reset your password. If this is still not working you can either call your account manager or complete the form on the right hand side of this page.
What payment methods do you accept?
We accept credit card payment and also pay on account. This can be set up with your account manager and invoices will be sent at the order confirmation stage.
How do you handle my data and privacy?
We are ISO 27001 accredited and take the security of our customers data very seriously. For more information please go to: https://commercial.co.uk/digital-workspace/information-management/security-compliance/
What is a ‘Product with Purpose’?
Every time you click to buy from our Products with Purpose range you are either helping our planet, its people or the environment. Each item in the range has been hand-picked by Commercial’s sustainability team and procurement experts because it fits one – or more – of the standards we’ve set. SOCIAL- Products either directly support the Commercial Foundation (web link) or are sourced from social enterprises. ETHICAL- Products from manufacturers or suppliers who are shown to meet international standards for workers’ rights by a recognised global body. When you choose a product from the range, the pie chart next to the item will show which, or how many of the categories it covers. ENVIRONMENTAL- Products which utilise fewer resources in manufacture or which are made using environmentally responsible practices. RECYCLED- Products comprised either fully or in part of material from recycled sources. When you choose a product from the range, the pie chart next to the item will show which, or how many of the categories it covers.
What are the Three Scopes?
The Greenhouse Gas (GHG) Protocol sets the international standard for measuring and managing carbon emissions across three scopes. Scope 1 covers direct emissions from sources that a company owns or controls. This includes emissions from fuel combustion in company vehicles or machinery, as well as on-site heating systems like gas boilers. These are emissions the business has direct control over. Commercial are striving to eliminate 100% of our Scope 1 by 2028. Scope 2 covers indirect emissions from the generation of purchased electricity, steam, heating, and cooling consumed by the company. Although the emissions occur at the energy producer’s site, they are attributed to the business that consumes the energy. We’re striving to eliminate 100% of our Scope 2 by 2028. Scope 3 encompasses all other indirect emissions that occur from any activity linked to the running of a company. This includes emissions from purchased goods and services, transportation, waste, business travel, and even the use of the company’s products by their customers. Scope 3 is often the largest and most complex category, as it spans emissions the company doesn’t directly control but is indirectly responsible for. We’re striving to eliminate a minimum of 50% by 2028.